Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shoppynista (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shoppynista.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
ORDERING & Shipping FAQs
What if I buy several of these? Will they all arrive together?
Even if your order includes several units, they should come simultaneously, so that you could pick them up in one go.
What about the package? Is it secure enough?
We try to foresee all the problems that your package may face and, therefore, use the most secure ways to ensure its safety.
Does the time of the delivery depend on my choice of the payment method?
The order delivery time does not depend on the payment method you use to pay for the purchase. In other words, it doesn't matter how you pay.
How many of these are available for purchase?
we usually update the stock automatically with the supplier every 2-3 days but we can't guarantee if the product will still available, which is why we recommend that you place your order as soon as possible.
Are you authorized? If I ordered, will I get a legal product?
Our store has all the necessary permissions to operate in this sphere. All the items we offer including the Pattern are perfectly legal.
Can I buy the same product offline?
You might see similar items in regular stores, but the price will most likely be higher than ours.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@shoppynista.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@shoppynista.com
This diffuser is very pretty with the wood-grained finish on the top opening. I've got it sitting on one of my end tables. I don't use this for therapeutic oils, just oils that smell good (sandalwood, seaside, ocean, etc) to make my house smell good. I recently read an article about the carcinogenic dangers of scented plug-ins and sprays, so I'm going natural from now on. The led colors are an added bonus. Very pleased!
Great diffuser! Lasts for hours and has a great steady mist!
Works just as good as high end diffuser. My favorite diffuser so far.
Easy to use and looks great. Lasts about 10 hours at a continuous pace for me. Bought this and do not regret the purchase.
I use it in the living room, and it works well covering the large area. This is so much better than buy scented candles. You don't get the oily feel that comes with burning candles and the scent is released much much more naturally. On top of that, it's very quiet, you don't hear anything when it's running. If you want your house to smell fresh, it would be a small investment that would save you so much money in the long run.
It works really well, is absolutely gorgeous & made of really good quality.
This is small and portable to keep it anywhere around the house. We love it.
I am so glad I purchased this after seeing all of the wonderful reviews. It was definitely worth it, it’s very quiet I almost forget that I have it on. Very aesthetically pleasing and well made. Super happy about this purchase and would highly recommend it!
It is not too small, it is quiet, it diffuses at a nice pace, and it makes my room smell great very fast! Definitely purchase!!
Beautiful, doesn’t make noise. So pretty!
Very chic and beautiful diffuser. It’s very easy to use and clean.
Not as pretty but it works. The noise level isn't as quiet as I had hoped but is a good white noise.
BUY IT! Doesn’t make any noise and so easy to use. Great quality too.
Nice looking diffuser. Another thing I like about this is the exterior material which definitely beats cheap looking plastics. Works perfectly.
Smaller than expected but really like the size. Nice sleek look. Feels like quality and works as expected
Works well, looks modern. Sits in my kitchen and is very practical! Looks great!
It's a nice product. I have a few different diffusers which are mostly less expensive and I can tell the difference between those and this one... its well built and puts out a good bit of aroma but not too much... the lights are neat and it does last almost all day on a fill. It is a larger size, 10" tall so be aware of that.. my only thoughts is the pricing point. I would say its a little on the expensive side but it seems to be of nice quality and should last a long time... I will see how well it does as a small humidifier during the winter in my bedroom as I like to keep it nice and warm there which does remove a lot of moisture from the air…
Not only is this diffuser absolutely beautiful, it also works great. I have it on my nightstand. Highly recommend.
Beautiful and works great! Excellent product for the price. Looks expensive.
A well built, quiet diffuser that runs for a long time. It is attractive and works well with a long range!
I tried different brands of oil and can barely smell anything. I purchased this because of the large tank and longer running time but unit is almost too large and although looks appealing it looks slightly awkward in my space because of size. Also causes my room to have a slight haze or fog which I don't like either
Works great, looks timeless, seems durable, and was significantly cheaper than similar products that look (and I assume function) exactly the same.
I've owned a few essential oil diffusers and this is the best. It is beautiful and works great. I have been running it daily for weeks without issue.
Looks nice & easy to use
So cute. Worried it would still be too big for my already crowded night stand but it’s perfect.